The site is published by the seller, DTS PLUS LTD with Company Number: 14408767, whose registered office is located at the following address: 61 BRIDGE STREET KINGTON UNITED KINGDOM
The following provisions are intended to define the general conditions of sale on the site www.dtsplus-online.com
These general conditions of sale (hereinafter “GTC”) define the contractual rights and obligations of the seller and his customer in the context of distance and electronic sale of goods and products.
The T&Cs exclusively govern the relationship between the seller and the customer.
The T&Cs express all of the obligations of the parties.
The customer is deemed to accept them without reservation, failing which his order will not be validated.
In case of doubt on one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in England and the Consumer Code apply.
The seller reserves the right to modify the GCS from time to time. The modifications will be applicable as soon as they are put online.

Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having any contractual value.
The products are described and presented with the greatest possible accuracy.
However, in the event of errors or omissions in the presentation, the responsibility of the seller cannot be engaged as a result.
The products are offered within the limits of available stocks.
The prices and taxes relating to the sale of the products are specified in the catalog or the online store.

The seller reserves the right to modify its prices at any time by publishing them online.
Only the rates in force indicated at the time of the order will apply, subject to the availability of the products on that date.
The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account delivery costs, which are invoiced in addition.
Delivery costs are indicated before validation of the order by the customer.
The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically passed on to the price of the products in the catalog or the online store.
If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products.
The total amount of the order (all taxes included) and delivery costs included, is indicated before final validation of the order form.
Payment of the full price must be made when ordering.

The customer has the option of completing an order form online, using an electronic form.
By completing the electronic form, the customer accepts the price and description of the products.
The customer will have to accept by clicking in the indicated place, the present general conditions of sale, so that his order is validated.
The customer must give a valid e-mail address and delivery address and acknowledges by these general conditions of sale that any exchange with the seller may take place using this address.
The customer must also choose the delivery method and validate the payment method.
The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account, until the problem is resolved. The publisher reserves the right to modify, at any time and without notice, the site and services as well as these T&Cs, in particular to adapt to changes to the site by providing new functionalities or deleting or modification of existing functionalities. It is therefore advisable for the user to refer before any navigation to the latest version of the T&Cs, accessible at any time on the site. In case of disagreement with the T&Cs, no use of the site can be made by the user.

This is an order with payment obligation, which means that placing the order involves payment by the customer.
The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the order.
In the event of dispute or fraudulent use of the bank card without physical use of the bank card (use of the number of the bank card), any person may dispute within 70 days from the date of the operation by sending a complaint according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum: By phone on +44 7458 114877 from 9 a.m. to 7 p.m. Monday to Saturday.
Any dispute not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from all liability.
The seller has set up a procedure for checking orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.
In the event of refusal of authorization of payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.
The seller is required to send an invoice to the customer upon delivery.
The customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.
In case of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and definitive.
The customer can always exercise his right of withdrawal within 14 days from the time the information concerning the unavailability of the product was sent to him.
For any question relating to the follow-up of an order, the customer may contact customer service at the following coordinates: By phone on +44 7458 114877 from 9 a.m. to 7 p.m. Monday to Saturday. By email: [email protected]

In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the buyer's bank card number and the final validation of the order constitute proof of the customer's agreement, the payment sums due under the purchase order, signature and express acceptance of all the operations carried out.

Communications, orders and payments between the customer and the seller can be proven through computerized registers, kept in the seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.

All payment methods available to the customer are listed on the seller's website. The customer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing the order.

Delivery is made only after confirmation of payment by the seller's bank.
The products are delivered to the address indicated by the customer on the online form equivalent to the order form, the customer having to ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.
Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following time limits: standard delivery 8/10 days.

In case of late delivery, the seller will inform the customer, who can terminate the contract and ask to be reimbursed within 14 days of this termination.
The total refund of the product and the delivery costs, or re-shipment if applicable, is then made.
This termination of the contract must be sent in the following manner: By phone on +44 7458 114877 from 9 a.m. to 7 p.m. Monday to Saturday. By email: [email protected]
Any denunciation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note.
The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.
Verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery slip.
Any reservation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the customer.

In the event of a delivery error and/or non-conformity of the products with respect to the indications appearing on the order form, the customer formulates his complaint with the seller on the same day of delivery or at the latest on the first following working day. the delivery.
Complaints may be made in the following ways: By phone on +44 7458 114877 from 9 a.m. to 7 p.m. Monday to Saturday. By email: contact@dtsplus-onlinecom
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the seller.

The seller guarantees the conformity of the products with the contract.
The customer can make a request under the legal guarantee of conformity, in accordance with the provisions of articles L. 211-4 of the Consumer Code, or under the guarantee against defects in articles 1641 and following of the Civil Code.
It is indicated to the customer that the seller is not the producer of all the products presented within the meaning of Law No. 98-389 of May 19, 1998 relating to liability for defective products.

The customer has a period of 2 years from delivery of the product to implement the legal guarantee of conformity.
As such, he can choose between the repair or the replacement of the good, under the conditions provided for in article L. 211-9 of the Consumer Code.
The customer is not required to provide proof of the existence of a lack of conformity, within 6 months (24 months, except for second-hand goods) following the date of issue of the product.

The customer, if he implements the guarantee against defects provided for in articles 1641 and following of the Civil Code, may choose between the resolution of the sale or a reduction in the price, in accordance with article 1644 of the Civil Code. Any representation, reproduction, adaptation or partial or total exploitation of the content, registered trademarks and services offered by the site, by any process whatsoever, without the prior, express and written authorization of the publisher, is strictly prohibited and would be liable to constitute an infringement within the meaning of articles L. 335-2 and following of the Intellectual Property Code.
And this, with the exception of elements expressly designated as free of rights on the site.
Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property rights relating to an element of the site, which remain the exclusive property of the publisher.
The user is prohibited from entering data on the site that would modify or would be likely to modify its content or appearance.

The seller offers the customer a commercial guarantee covering the conformity of the products and ensuring, in the event of non-conformity, the refound of the purchase price, the replacement or the repair of the product, for the following period: 1 year.
This warranty does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
This guarantee is not exclusive of the application of the guarantees provided for in 9.1 and 9.2.

The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.
The customer will exercise his right of withdrawal by contacting customer service By phone on +44 7458 114877 from 9 a.m. to 4 p.m. Monday to Friday. By email: contact@dtsplus-onlinecom
After communicating his decision to withdraw, the customer then has 14 days to return or return the goods.
Any withdrawal or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability to the customer.
The customer may request an exchange or refund of the returned product, without penalty, the return costs being borne by the seller.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition.
The seller must refound the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods.

The parties will be exonerated from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the civil code, would prevent their execution. The obligations of the parties will be suspended.
The party invoking such a circumstance must notify the other party immediately, upon its occurrence and upon its disappearance.
Are considered as cases of force majeure all facts or circumstances that are irresistible and unforeseeable, inevitable and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by England case law and in particular, the blocking of means of transport. or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunications networks.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

If one or more stipulations of these general conditions of sale were to be declared void by application of the law, a regulation or a final decision of a jurisdiction, the other stipulations will retain their full force and scope.